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| I. General information Any access or use of The-Glade.com signifies your consent to adhere to the following terms and conditions. Prior to taking any legal or action otherwise, please contact us at The-Glade.com to notify us of the nature of the query. The-Glade.com will not accept any parcels or packages delivered to us, from you, without written communication and agreement prior. II. Payments and Charges The-Glade.com prefers orders to be placed directly on the shop’s order system, however, orders will be accepted via email or telephone. When an order is placed on The-Glade.com, you will receive an email confirming the order and the billing details of the order. Your order represents an offer with us at The-Glade.com to purchase the product. The order acceptance will be when the funds have been received and the product(s) have been dispatched to you. Any products on the original order that are not confirmed in the dispatched confirmation email do not form part of that contract. Payments are to be made through PayPal. The-Glade.com will, however, accept (international) money transfers upon request and under specific circumstances described by us. All prices are in the currency noted on the website and include VAT. The-Glade.com reserves the right to amend prices on the site at any time. From time to time, despite our endeavour to maintain accurate and correct pricing on the website, there may be mistake(s). If there is a mistake, you will be notified via email before the product(s) are dispatched to you. Shipping charges are not included in the price. The shipping and delivery charge varies by weight, therefore, it is displayed next to each product on the website. When ordering goods from The-Glade.com for overseas deliveries you may be subject to import duties and/or taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance are considered outside of our control and The-Glade.com cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office. When ordering from The-Glade.com you are considered the importer and are therefore responsible to comply with all laws and regulations of the country into which you are receiving the goods. III. Shipping & Delivery times The-Glade.com will only ship to addresses which match the billing address of the buyer. If a buyer is a registered PayPal user, the shipment will only be sent to the address registered with PayPal. The buyer is solely reliable for the accurateness of the data provided to PayPal. Goods are shipped by The-Glade.com or directly from the supplier. All shipments are insured worlwide based on standard postal services in the country of the shippers origin. You may request to expedite your order and agree to pay for a premium postal or courier service. This must be agreed in writing via email prior to goods being dispatched. The-Glade.com will endeavour to process your order within 1-2 business days after the binding contract is formed. You will be notified of the status of your order as soon as the payment has been received and the goods are dispatched. Shipping and delivery times vary depending on the carrier selected. The-Glade.com does not guarantee any delivery times, however, can provide the following estimates, to be considered as a guideline: Via Parcel (Jackets, Sweatshirts, Trousers, Footwear, etc.)
Via Mail (T-Shirts, Headwear, Accessories, Magazine, Books, etc.)¹
In the unlikely event your package does not arrive after 45 business days, we will take action to trace the delivery, and if deemed lost, The-Glade.com will gladly arrange for replacement of the good(s) with another comparable product(s). We at The-Glade.com will not be held responsible for any delay or failure to comply with our contractual obligations with the conditions described in these terms and conditions, if the delay or failure of delivery has arisen from circumstances or causes beyond our reasonable control. IV. Liability The-Glade.com’s liability for negligence shall be limited to the value of the individual transaction. The-Glade.com shall not be held liable for any indirect, or as a consequence of any special loss, despite any warning or advice to the likelihood of such losses. V. Returns & Exchanges It is the seller’s responsibility to ensure the accuracy and correctness of the shipment, as well as the responsibility to oversee the product(s) are packaged and delivered in tact. If any matters of liability arise, the matter will be dealt with and settled between the seller and the customer directly. The terms and conditions of the respective seller will apply. All sales are final. |
All items that may be authorised to be returned to The-Glade.com can be done so with proof of purchase within 7 days if from within Germany or the E.U. (21 days on orders arisen internationally, outside the E.U.). The-Glade.com does not accept or resume any responsibility for loss of or damage to returned goods whilst in transit from the customer. It is therefore strongly recommended customers use an appropriate carrier with a tracking or trace system. All goods have been quality checked prior to shipping. The-Glade.com will only exchange or refund goods or funds only if there is proof that the damage and/or defect occured whilst the goods were in transit. If there is reason to believe that you have a right of exchange, and The-Glade.com is in agreement with the claim, we will send you another product that is considered of comparable quality and value to the one ordered originally. In cases we do not carry such goods, that are deemed comparable, will we consider a refund to be given. Please note, The-Glade.com will only refund the price as listed in the original transaction for the item in question, and not the shipping and/or handling fee and/or custom or tax duties involved in the transaction. The customer is responsible for the payment of the packaging and shipping fee for returning the goods, as well as for the shipment of the replacement goods. Any differences will either be refunded or invoiced to you via the method of payment initially selected in the original transaction. The-Glade.com cannot take any action to process or fulfil any re-shipment until all invoices have been paid in full. The-Glade.com will accept returns other than for faulty goods only if the buyer has contacted The-Glade.com about the return in advance with a description of the reason for the return (eg. wrong size). Return shipments to The-Glade.com which have not been cleared by The-Glade.com in advance will not be accepted. If a return is accepted for a reason other than damage/defect, The-Glade.com will refund the item price of the goods returned. The-Glade.com will consider refunds or exchanges on purchases made on any 'Free Shipping' promotion, however, the cost of packaging and shipping in the initial transaction will be deducted from the refund. Refunds do not include any custom or tax duties involved in the transaction. Exchanges under the 'Free Shipping' promotion will follow the terms and conditions as outlined above. There is a strict no-returns policy on all discounted and on-sale items. VI. Right of withdrawal Whilst we at The-Glade.com use reasonable efforts to include accurate and up-to-date information on the site, we do not assume any liability or responsibility for any mistakes, errors or omissions in the content of the site. We exclude all warranties, whether express or implied, or representations as to its accuracy, timeliness or completeness. The-Glade.com reserves the rights to withrdraw from part or all terms and conditions and/or contracts based on these mistakes or inaccuracies. VII. Intellectuall Property The-Glade.com is the owner of the designs, or other proprietary graphic or trademark and content of this website. No part of this site or any derivative use of this website or its contents, may be downloaded, copied, reproduced, duplicated, modified, distributed, sold, resold, displayed, posted, exploited, or transmitted without express consent in writing. All content incuding text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and/or software is the property of The-Glade.com and our affiliates, and is protected by German and International copyright, intellectual property rights and database laws. All trademarks, logos, images, product names and company names and products featured on this website are the property of their respective owners, including us. You are not permitted to access or use this website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you are solely responsible for all of the electronic communications sent from you to us at The-Glade.com and you must use this website for lawful purposes only. You are not permitted to create and/or publish your own database or site that features part or substantial parts of this website without The-Glade.com’s express written consent. Any violation to this term may result in civil and criminal law claims and/or actions. VIII. Privacy Policy All the information you provide to The-Glade.com including your email address, delivery address and credit card details are strictly private and confidential. The-Glade.com will not sell, rent, or disclose any of your personal details and information to any third parties without your prior express written consent. IX. Salvatorian clause If any of these terms or conditions is invalid or void, the other terms & conditions will remain in tact. X. Jurisdiction This agreement is goverend by laws of Germany and by using The-Glade.com you agree to submit to the exclusive jurisdiction of the courts of Germany. Only German commercial and business law is applicable, EU-merchant-laws are excluded. Court of jurisdiction is in Berlin, Germany. If you have questions regarding these terms, please contact us anytime.
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